Refund policy
Last updated: October 14, 2026
1. Return Window
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
2. Eligibility & Conditions
To be eligible for a return, your item must be in the same condition that you received it:
Unused, uninstalled, and not modified (e.g., wires not cut).
In its original packaging with all accessories and manuals included.
Items that have been installed or assembled cannot be returned.
3. Return Shipping & Restocking Fee
For buyer's remorse (e.g., changed mind, wrong size ordered): Customers are responsible for the return shipping costs. Please note that return shipping for lighting fixtures can be expensive. Additionally, a 15% restocking fee will be deducted from your refund amount to cover original fulfillment and handling costs.
For defective or incorrect items: We will cover all return shipping costs or send a replacement free of charge.
4. Damages in Transit
Lighting fixtures are fragile. Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us within 48 hours of delivery at [sales@sanyinglights.com] with clear photos or videos of the damaged product and the outer shipping box. We will arrange a free replacement part or a new fixture.
5. Non-returnable items
Certain types of items cannot be returned:
Customized or personalized lighting fixtures (e.g., custom cord length, special colors).
Clearance or final sale items.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days (minus the return shipping cost and restocking fee, if applicable).
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at sales@sanyinglights.com.